Dispatch Tracking — From Packed Goods to Delivery Confirmation

2026-05-13

Track dispatches from packing to delivery — with vehicle assignment, invoice linking, transporter details, and delivery confirmation from the customer.

The goods are packed. The invoice is ready. The truck is at the gate. But between "dispatched" and "delivered," there's a black hole where nobody knows what's happening.

Did the transporter pick up on time? Is the vehicle on the way? Did the customer receive the goods? Were there any damages? The answers come — if at all — via WhatsApp messages and phone calls, days later.

What Dispatch Tracking Should Cover

Before Dispatch

• Goods ready for dispatch (from production/warehouse)
• Invoice generated with details (items, quantities, amounts)
• Vehicle arranged (own fleet or transporter)
• Loading plan (which items on which vehicle)

At Dispatch

• Vehicle number and driver details
• Transporter name and contact
• Loading verified (items match invoice)
• Gate pass generated
• Dispatch time recorded
• Delivery address confirmed

In Transit

• Expected delivery date
• Any transit issues reported
• Vehicle tracking (if GPS-enabled fleet)

At Delivery

• Customer acknowledges receipt
• Quantity received vs dispatched
• Condition of goods (damaged/intact)
• Delivery receipt/POD uploaded
• Actual delivery date and time

Post-Delivery

• Short delivery follow-up
• Damage claims processed
• Transporter performance recorded

The Common Problems

1. No Proof of Delivery

The customer says they received 95 boxes. You dispatched 100. Without a signed delivery receipt, it's your word against theirs.

2. Transporter Delays

The transporter promised 3-day delivery. It took 7 days. But you only found out when the customer called to complain. By then, you've already booked the same transporter for the next shipment.

3. Invoice-Dispatch Mismatch

30 invoices were raised this week. 28 dispatches happened. Which 2 invoices are sitting in the dispatch bay? Nobody knows without manually cross-checking.

4. No Delivery Timeline

Management asks: "What's our average delivery time to Mumbai customers?" The answer requires pulling dispatch registers, matching with delivery confirmations, and calculating — a full day's work.

The Digital Dispatch Flow

Goods Ready → Invoice Created → Vehicle Assigned → Loading Verified → Gate Pass → Dispatched → In Transit → Delivered → POD Uploaded → Closed

Each stage captures specific data. The entry moves from warehouse → dispatch → logistics → customer confirmation.

What the Dashboard Shows

Today's Dispatch Status

| Status | Count |

|--------|-------|

| Ready for dispatch | 8 |

| Loading in progress | 3 |

| Dispatched today | 12 |

| In transit | 25 |

| Delivered (pending POD) | 6 |

Overdue Deliveries

Shipments past their expected delivery date — sorted by days overdue, with transporter name and customer details.

Transporter Performance

| Transporter | Shipments | On-Time % | Avg Delivery Days | Damage Claims |

|-------------|-----------|-----------|-------------------|---------------|

| ABC Logistics | 45 | 92% | 3.2 | 1 |

| XYZ Transport | 30 | 75% | 4.8 | 3 |

Monthly Summary

• Total dispatches, total value, average delivery time
• Customer-wise dispatch breakdown
• Pending PODs older than 7 days

The Result

• Real-time visibility — know where every shipment is right now
• Proof of delivery — signed POD uploaded, no disputes
• Transporter scorecard — data-driven decision on which transporter to use
• No forgotten shipments — overdue alerts surface automatically
• Customer satisfaction — proactive updates instead of reactive complaints

Set It Up

Go to insights.flobri.com/build and describe:

"Warehouse marks goods ready for dispatch with invoice details. Dispatch team assigns vehicle and transporter. Loading is verified against invoice. Gate pass issued. On delivery, customer confirms receipt with quantity and condition. Delivery receipt uploaded. Any shortages or damages are flagged for follow-up."

Flobri tracks dispatches end-to-end — from packing to delivery confirmation — with transporter performance, overdue alerts, and proof of delivery for every shipment.